1. Getting Started
Welcome to onGist! Here's how to get started:
2. Account Issues
Having trouble with your account? Here are solutions to common issues:
I can't log in
Make sure you're using the correct email and password. If you've forgotten your password, use the 'Forgot Password' link on the login page to reset it.
I can't reset my password
Check your email inbox (and spam folder) for the password reset link. The link expires after 24 hours. If it has expired, request a new one.
My account has been suspended
If your account has been suspended, please contact our support team using the details below. We'll review your case and get back to you.
I want to delete my account
You can delete your account from your profile settings. Please note that this action is irreversible and all your data will be permanently removed.
3. Content Support
Need help with content on the platform?
Reporting inappropriate content
If you encounter content that violates our Terms of Service or Community Guidelines, use the report button on the content or contact our support team.
Copyright infringement
If you believe your intellectual property has been infringed, please contact us at [email protected] with details of the affected content and your claim.
Content moderation
Our moderation team reviews reported content and takes appropriate action. You can expect a response within 2-3 business days.
4. Technical Support
Experiencing technical issues? Try these steps first:
If the issue persists after trying the above, our technical support team is ready to assist.
Please provide the following details when contacting us:
- A description of the issue
- Steps to reproduce the problem
- Screenshots or error messages
- Your browser and device information
5. Contact Us
Can't find what you're looking for? Reach out to us directly.
Office Address
5 Rex Grafics Street
Off CBN Junction, Karu
Abuja, Nigeria